Welcome to Crunch Root. These Terms & Conditions (“Terms”) govern your access to and use of our website https://crunchroot.com/ (the “Platform”) and all products and services offered through it.
By accessing, browsing, registering, or purchasing from our Platform, you agree to comply with and be legally bound by these Terms, our Privacy Policy, and all applicable laws and regulations of India. If you do not agree with these Terms, you must not use this Platform.
This document constitutes an electronic record under the Information Technology Act, 2000 and applicable rules thereunder. This electronic record does not require any physical or digital signature.
This Platform is owned and operated by:
Visionary Ventures
(Proprietorship Business)
Proprietor: Puja Singh
Holding No. 11/71, Nagendra Nath Road
Ground Floor, Flat No. G2
Kolkata – 700028, West Bengal, India
Registered under Section 118 of the West Bengal Municipal Act, 1993.
Throughout these Terms, “we”, “our”, and “us” refer to Visionary Ventures / Crunch Root.
“You”, “user”, or “customer” refers to any person accessing or using the Platform.
You must be at least 18 years of age or legally capable of entering into a binding contract under applicable law to use this Platform and make purchases.
By using this Platform, you confirm that you meet these requirements.
By creating an account, placing an order, or using the Platform, you confirm that:
Your continued use of the Platform constitutes acceptance of any updates or modifications.
You agree to use the Platform only for lawful purposes.
You must not:
You are responsible for maintaining the confidentiality of your account credentials and for all actions taken under your account.
We reserve the right to suspend, restrict, or permanently terminate accounts and refuse service to any user who violates these Terms.
We sell food and related products through our online store. While we strive to ensure accuracy, product descriptions, images, availability, and prices may occasionally contain errors.
We reserve the right to:
All purchases are subject to availability and confirmation of payment.
When placing an order, you agree to provide complete and accurate billing and shipping information.
Payments are processed securely through third-party payment gateways. We do not store your full card or banking details.
An order is confirmed only after successful payment authorization.
We reserve the right to refuse, limit, or cancel any order at our sole discretion, including cases involving:
If payment has been made, a refund will be issued.
All prices are listed in Indian Rupees (INR) and may include applicable taxes.
Prices may change without prior notice. Final payable amounts are displayed at checkout.
Orders are processed and dispatched within standard timelines. Delivery times may vary based on location and courier operations.
Risk of loss or damage passes to you once the product is delivered to your provided address.
We are not liable for courier delays or events beyond our control.
Full details are available in our separate Shipping Policy.
Due to the perishable and consumable nature of many of our products, returns may not be accepted.
Refunds, replacements, or cancellations are governed by our separate Refund & Cancellation Policy and Return & Exchange Policy.
Please review those policies carefully before purchasing.
All products are prepared and packed to maintain freshness and quality. Each item carries a “best before” or expiry date.
Customers are responsible for:
We are not responsible for spoilage or deterioration caused by improper storage or delayed consumption.
All food and consumable products are intended for personal consumption. Customers must inspect products upon delivery.
Consumption of food items is at the customer’s own discretion and risk. We are not liable for issues arising from improper handling, delayed consumption, or storage after delivery.
Our products may contain or come into contact with common allergens including wheat, gluten, nuts, milk products, or jaggery.
Although we follow strict hygiene practices, we cannot guarantee allergen-free conditions.
Customers with allergies or medical conditions should review ingredients carefully and consult a healthcare professional before consumption.
We shall not be liable for allergic reactions or health issues resulting from product consumption.
All content on this Platform, including logos, text, images, graphics, designs, and software, is the exclusive property of Visionary Ventures / Crunch Root.
You may not copy, reproduce, distribute, or use any content without written permission.
Unauthorized use may result in legal action.
Our Platform may contain links to third-party websites. We are not responsible for their content or practices. Use of third-party sites is at your own risk.
The Platform and services are provided on an “as is” and “as available” basis.
We do not guarantee:
Use of the Platform is at your own risk.
To the fullest extent permitted by law, Visionary Ventures shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or products.
Our total liability shall not exceed the amount paid for the relevant order.
You agree to indemnify and hold harmless Visionary Ventures and its representatives from any claims, damages, or expenses arising from:
We are not liable for delays or failure to perform obligations due to events beyond our control, including natural disasters, strikes, technical failures, or government actions.
Your use of the Platform is also governed by our Privacy Policy.
We may update these Terms at any time. Updated versions will be posted on this page.
Continued use of the Platform indicates acceptance of revised Terms.
These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
For any questions or concerns:
Visionary Ventures (Crunch Root)
📧 Email: [email protected]
📞 Phone: +91 8240114757
📍 Address: Holding No. 11/71, Nagendra Nath Road, Kolkata – 700028
🕒 Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
By using this Platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
