At Crunch Root, operated by Visionary Ventures, we strive to deliver your orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver products purchased from our website https://crunchroot.com/ (“Platform”).
By placing an order with us, you agree to the terms outlined in this policy.
All orders are processed after successful payment confirmation.
Orders are typically packed and dispatched within 1–2 business days from the date of order placement. During peak seasons, holidays, or special promotions, dispatch times may be slightly longer.
Once your order is processed, you will receive a confirmation email or message with shipment details.
We ship orders across India using reliable and registered domestic courier services or Speed Post.
The choice of courier depends on your delivery location and service availability to ensure safe and timely delivery.
Estimated delivery timelines are:
Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Orders will be delivered to the address provided by you at the time of checkout.
Customers are responsible for:
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Shipping charges, if applicable, will be clearly displayed at checkout before payment.
Shipping fees are non-refundable, except in cases where:
Once dispatched, tracking details will be shared via email or SMS (where applicable). You can use these details to monitor the delivery status directly with the courier partner.
Since we deal with food and perishable items, we take special care in packaging and dispatch to maintain freshness.
Customers are advised to:
We are not responsible for spoilage caused due to delayed acceptance or improper storage after delivery.
While we work closely with courier partners, delays may occur due to circumstances beyond our control such as:
Visionary Ventures shall not be liable for such delays once the shipment has been handed over to the courier.
If your order is:
Please contact us immediately.
After verification with the courier partner, we will either:
If delivery fails due to:
Additional shipping charges may apply for re-delivery. Refunds may not be provided in such cases.
For shipping-related questions or concerns, please contact:
Visionary Ventures (Crunch Root)
📧 Email: [email protected]
📞 Phone: +91 8240114757
🕒 Monday – Friday, 9:00 AM – 6:00 PM
We are committed to ensuring your order reaches you safely and on time. If you ever experience any issues, our support team is happy to help.
