At Crunch Root, operated by Visionary Ventures, we are committed to delivering fresh, safe, and high-quality food products to our customers. Due to the perishable and consumable nature of our products, we follow strict hygiene and food safety standards.
For safety reasons, we generally do not accept returns once products are delivered. However, we understand that genuine issues may occur and therefore provide refunds or replacements in eligible cases as described below.
By placing an order on our website https://crunchroot.com/, you agree to this Refund, Cancellation & Replacement Policy.
Orders may be cancelled within 24 hours of placing the order, provided that the order has not yet been processed, packed, or dispatched.
Once an order has been dispatched or handed over to the delivery partner, cancellation will not be possible due to the perishable nature of the products.
If you refuse delivery after dispatch without a valid reason, refund eligibility will be subject to review.
We reserve the right to cancel any order due to stock unavailability, operational issues, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.
For hygiene, food safety, and quality control reasons, we do not accept returns or exchanges once a product has been delivered.
This policy ensures that all customers receive fresh and uncontaminated products.
Refunds or replacements are provided only in genuine cases, including:
Requests made for reasons other than those listed above may not be approved.
If you experience any issue with your order, you must notify us within 24 hours of delivery.
To request a refund or replacement:
Requests received after 24 hours may not be eligible due to the perishable nature of the products.
Once your request is reviewed and verified by our team:
In some cases, we may offer a replacement instead of a refund, depending on product availability.
If your order is damaged during transit or lost before delivery:
We will work closely with the delivery partner to resolve such issues promptly.
For products covered under a manufacturer’s warranty (if applicable), customers may need to contact the manufacturer or authorized service center directly as per their terms.
For any refund or cancellation request, please contact:
Visionary Ventures (Crunch Root)
📧 Email: [email protected]
📞 Phone: +91 8240114757
🕒 Timings: Monday – Friday, 9:00 AM to 6:00 PM
We value your trust and always aim to resolve concerns fairly and quickly. Your satisfaction and food safety remain our top priorities.
